Miscellaneous FAQ

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What is Stars and Stripes?


Stars and Stripes provides independent news and information to the U.S. military community, including active-duty servicemembers, DoD civilians, veterans, contractors, and their families. Stars and Stripes retains its editorial independence and is congressionally mandated to be governed by First Amendment principles, but it is part of the Pentagon’s Defense Media Activity. The Pentagon funding that makes up roughly half of Stars and Stripes’ annual budget is primarily used to print and distribute the newspaper to troops scattered across the globe, including in warzones such as Afghanistan, Iraq and Syria. The remainder of the news organization's funding comes from advertising and subscriptions.

Articles

How do I request that content be changed or removed from your website?

For requests to change web content, send an email to our web editor, Joe Gromelski, or write a letter to: 

STARS AND STRIPES
Attn: Web Editor
633 3rd Street, NW
Suite #500
Washington, DC 20001

Please state the reasons you are requesting the change in your correspondence. Note that items are part of the public record and are not removed except in extremely limited circumstances. To learn more about our policy, go to Stars and Stripes’ Archive Content Policy.

What is your policy on unpublishing or changing stories and photos from your newspaper or website?

Stories published by Stars and Stripes are archived online and are a matter of public record just like the Stars and Stripes’ newspaper. Online content is searchable. Readers sometimes ask that content be altered or removed from the archive in its entirety. As a general rule, Stars and Stripes will not alter or unpublish content except in extremely limited circumstances such as being verifiably inaccurate or libelous. 

However, in some cases, articles may deserve an update or further reporting may be necessary if details related to a story have since changed. Such examples are usually related to legal matters where information concerning the outcome of the matter involving individuals may not be known for many months after the article was published. Providing an addendum to the story or altering such stories is intended to improve clarity and add context. Any decision to remove content deemed to be harmful to an individual must be weighed against the public’s right to know, the preservation of the historical record, and the reality that the article may be cached in search engines or on other websites, with or without our permission, where Stars and Stripes has no ability to change and will likely not disappear entirely from the Internet. Instances in which Stars and Stripes will not alter content include letters to the editor, quotes from sources, or other information in published articles, editorials or columns that is accurate or cannot be proved inaccurate. 

If the information was reported accurately and gathered fairly, it is part of the public record and will not be altered. In all cases, editors will note that an article has been altered or removed. 

How can I comment on articles in the Stars and Stripes newspaper and website?

At the bottom of each article on Stripes is a comments section that allows readers to share comments (will be displayed on the Stripes.com website and in our mobile apps). Registration with our third-party comment system Disqus is required (free).

We try to publish more than one viewpoint so that readers may decide for themselves; it is never our place – or intention – to tell people what to think. As a point of editorial policy, Stars and Stripes refrains from offering any opinion. Instead, we strive for balance by publishing opinions from at least two sides of every issue, especially on complex matters. If you have questions, concerns or feedback, please complete our feedback form and we will be in touch.

Why do I keep seeing pop-up windows on your website asking me to subscribe?

If you have reached five article views on Stripes.com, a pop-up window will appear asking you to subscribe to Digital Access subscription. Once this pop-up appears, you can choose to subscribe, read the sponsored ePaper edition, or wait 30 days for the counter to reset. If you decline to subscribe, you still have free access to nearly 60 articles a year, because the counter resets every 30 days. If you have additional comments or concerns, please contact us.

Books

Book Shelf Promotion on Facebook

How do I sign up to participate in the Stripes Book Shelf giveaway?

OFFICIAL RULES. NO PURCHASE NECESSARY TO ENTER OR WIN.

STARS AND STRIPES "STARS AND STRIPES BOOK SHELF ON FACEBOOK" promotion (the "Promotion") is open to current U.S. government ID cardholders or authorized dependents, age 18 or older, stationed or legally residing in Japan or South Korea during the entry period. Non-U.S. government ID cardholders are ineligible for participation.

Employees, to include news carriers and/or family members, of STARS AND STRIPES, or their partners, affiliates, subsidiaries, distributors, retailers, advertising and promotion agencies are not eligible to participate.

Book reviews

Do you publish book reviews in your newspaper or website?

Due to space limitations, we are no longer able to publish book reviews in our newspaper. If we can be of further assistance, please contact us.

Careers

How do I search for job opportunities at Stars and Stripes?

All job opportunities are posted on USAJobs.gov. Just search for "Stars and Stripes" to see what positions might be open.

Photo store

Does Stars and Stripes sell photographs?

Yes, our products include photographic prints, photos on canvas, custom framed photos, and mounted photos. Each product featured on our store is reproduced from the original photograph, digital file, or negative using state-of-the-art-technology. Following the selection of an image our team oversees the creation of your piece of fine art through reproduction, assembly and shipping.

We offer prints in the following sizes: 10", 14", 20" and 30". We also offer large size prints: 40”, 50” and 60” prints on images that support this size. If you are interested in larger photo sizes please contact us. When you purchase a photographic print, your image will be printed on high-quality stock with archival ink and UV protection. This ensures the appropriate environment to preserve your photograph for many years of enjoyment. Photographic prints ship in 1-2 business days after sale. To see our gallery, visit our reprint website.

Policies & permissions

How do I get permission to use an image?

Stars and Stripes images are protected by copyright and may not be reproduced without permission. Reproductions of Stars and Stripes staff photographs are available through special request. Please fill out our Archive Request form and submit your request. 

Does Stars and Stripes release photos?

Stars and Stripes will release photos. To release the image files, please email us with the following information: 

  • a) A list of the images including the link where they appear on our site. 
  • b) A statement saying: 
    I understand that the images I've requested are being furnished to me by Stars and Stripes under the strict premise that they are for personal use only. Should I wish to reuse the images in any other way, I agree to come back to Stars and Stripes for permission before doing so, as the image is protected by copyright and thus belongs to Stars and Stripes. I understand that these terms include publishing the image on any type of social media site or any type of online format.

Printshop

Does Stars and Stripes offer printing services?

The Stripes Printshop is a component of Stars and Stripes Pacific and provides professional, high-quality printing. We print the daily Stars and Stripes newspaper and several Stripes weekly papers, in addition to many local command newspapers, Exchange sales flyers, DODEA yearbooks, and much more. We own and operate our in-house equipment – including two web presses, an off-set press, a digital press, and various cutting, binding, and finishing machines – so we’re able to keep our costs low and pass those savings on to our customers. To learn more contact us today!

Publishing poetry

Does Stars and Stripes publish poetry? 

Due to space limitations, we are no longer able to publish poetry in our newspaper. If we can be of further assistance, please contact us.

Stripes store

How can I order products from the Stripes Store?

Stars and Stripes offers several products that you can purchase. The items include, apparel, calendars, DVD Collections, maps, special publications, toys and other memorabilia. To place an order online, visit us at our online Stripes Store. Support hours are 9:00AM to 5:00PM Eastern Time. For additional information, contact us.

What is your return policy on products purchased from the Stripes Store?

If you are dissatisfied with your order for any reason, you may return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase.

The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to: 

STARS AND STRIPES
Attn: Store
633 3rd Street, NW
Suite #500
Washington DC 20001 

What is your shipping policy?

Stars and Stripes relies on the U.S. Postal Service for shipping your order. We offer both Priority Mail, which generally arrives in two to five days, and Express Mail, which can usually arrive overnight.

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States — including to APO and FPO military addresses. Please note that APO and FPO shipping addresses are considered as DOMESTIC and not international. If you ship internationally, the cost will be significantly greater.

When you place an order we will estimate delivery dates based upon the availability of your items, shipping method selected and your shipment's destination. Our shipping charges are based solely on the amount charged to us by USPS.